Front Office Management Trainee – Regent Beijing
Front Office Management Trainee – Regent Beijing
Location: Beijing, China
Duration: 6 months (Paid Traineeship)
About Regent Beijing
Located in the heart of Beijing’s prestigious Wangfujing district and just steps from the Forbidden City, Regent Beijing offers an unrivaled location for both business and leisure travelers. Surrounded by vibrant restaurants, boutique shops, and historic hutongs, the hotel combines timeless luxury with a deep sense of place.
With direct access to subway line 5, the hotel offers seamless connectivity across the city. Guests can experience signature Regent moments, such as our famed Forbidden City Afternoon Tea and service defined by Acts of Thoughtful Kindness, all within the elegant surrounds of our Lobby Lounge and Bar.
About the Program
As a Front Office Management Trainee at Regent Beijing, you will gain first-hand experience in delivering world-class service at one of the city's most iconic luxury hotels. This is your opportunity to build a strong foundation in hotel operations while preparing for a future leadership role within the global IHG family.
You’ll rotate through key Front Office areas—including Reception, Concierge, and Guest Relations—while receiving professional mentorship and contributing to signature guest experiences.
Key Responsibilities
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Stay informed of daily hotel operations, VIP arrivals, and reservation statuses; prepare proactively for incoming guests.
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Deliver warm, thoughtful, and prompt service in line with the Regent philosophy of Acts of Thoughtful Kindness.
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Ensure all guest needs, inquiries, and special requests are handled with care and efficiency.
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Manage guest check-ins, check-outs, and handle questions quickly and accurately.
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Maintain outstanding customer relationships and personalized interactions.
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Rotate through key Front Office areas such as the Concierge and Executive Lounge for a complete understanding of operations.
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Uphold a polished professional image and demonstrate discretion and service excellence.
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Adapt to shift work, including evenings, weekends, and holidays, as required in a luxury hospitality environment.
Requirements
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Fluent in English; additional languages (especially French or Mandarin) are a plus.
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Minimum 3 months’ experience in hospitality, front office, or customer service roles.
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Positive, adaptable attitude and excellent interpersonal skills.
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Passionate about delivering unforgettable guest experiences.
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Eager to develop professionally within a world-class hotel environment.
Benefits and Perks
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Paid Traineeship – Monthly salary throughout the 6-month program.
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Accommodation – Stay in a hotel guest room at Regent Beijing.
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Meals – Daily meals provided in staff dining areas; access to guest restaurants a few times weekly.
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Airport Pick-Up – Personal transport upon arrival in Beijing.
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Health Insurance – Full medical coverage during your traineeship.
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2-Week Cultural Study Program at Shanghai Normal University.
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Certificate of Completion – Internationally recognized traineeship certificate.
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Career Opportunities – High-performing trainees may be offered full-time roles within Regent or other IHG properties.
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Unforgettable Life Experience – Live and work at the heart of Beijing’s cultural and commercial scene.
Do you have a passion for luxury hospitality and a heart for thoughtful service?
Apply now and become part of the Regent legacy—at the very heart of Beijing.