Front Office Management Trainee – InterContinental Beijing Sanlitun
Front Office Management Trainee – InterContinental Beijing Sanlitun
Location: Beijing, China
Duration: 6 months (Paid Traineeship)
About InterContinental Beijing Sanlitun
InterContinental Beijing Sanlitun stands as an icon of international luxury and modern design. Conveniently located in Beijing’s most stylish entertainment district, the hotel offers easy access to major business hubs, international embassies, and famous cultural attractions.
With its contemporary rooms and suites, vibrant dining venues, and the largest meeting facilities in the area, the hotel perfectly balances the dynamic needs of business and leisure travelers, making it the ideal destination for global explorers and social connectors with an aspirational lifestyle.
About the Program
As a Front Office Management Trainee, you will gain valuable, hands-on experience across key Front Office operations, working directly with international guests and under the mentorship of seasoned hospitality leaders. This program will prepare you for a management career in luxury hospitality, combining real-world practice with leadership development.
Key Responsibilities
Front Office:
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Maintain accurate guest information within the system.
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Register and room all arrivals according to established hotel procedures.
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Handle guest complaints, inquiries, and requests, escalating to supervisors/Assistant Managers if necessary.
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Lead management practice projects, including service quality management, cost control, and budgeting initiatives.
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Provide highly personalized, attentive service to guests.
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Learn the basics of the hotel’s Property Management System (PMS) and Front Office operations.
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Experience working across Front Office sub-departments, including the Concierge and Executive Lounge.
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Maintain excellent personal presentation and uphold InterContinental’s standards of service and professionalism.
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Build strong relationships with guests and colleagues, fostering a welcoming environment.
Requirements
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Fluent in English – Excellent communication skills for interacting with international guests.
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Hospitality Experience – Minimum 3 months’ experience in hospitality or customer service.
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Professional and Service-Oriented – Committed to delivering luxury service with attention to detail.
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Adaptable and Open-Minded – Ready to embrace a dynamic and multicultural environment.
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Leadership Potential – Motivated to grow into a future management position within IHG Hotels & Resorts.
Benefits and Perks
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Paid Traineeship – Competitive monthly salary provided throughout your program.
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Accommodation Provided – Live in a hotel guest room at InterContinental Beijing Sanlitun.
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Dining Benefits – Meals provided daily in the staff restaurant, plus opportunities to dine in guest restaurants several times a week.
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Airport Pick-Up – Personal transport arranged upon arrival.
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Health Insurance – Full coverage during your traineeship.
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2-Week Study Program at Shanghai Normal University – Cultural immersion and hospitality education.
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IHG E-Learning Courses – Access to a wide range of online professional development programs free of charge.
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Personal Development Plan – Tailored career planning and mentorship during the traineeship.
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Certificate of Completion – Recognized internationally, boosting your career prospects.
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Professional Networking – Build global industry connections within IHG Hotels & Resorts.
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Career Advancement Opportunities – Potential full-time employment opportunities within IHG properties worldwide.
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Unforgettable Life Experience – Work and live in one of Beijing’s most vibrant and fashionable areas.
Ready to launch your luxury hospitality career at one of Beijing’s most iconic hotels?
Apply now and join the InterContinental Beijing Sanlitun team!